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Request Category

Phone

Genie Mobile Number *

example : +94777XXXXXX

Email Address *

Merchant name *

Transaction amount *

Transaction REF *

This can be found in your transaction history

Transaction Date *

If it’s a bill payment or an institutional payment billers A/C no

Message *

maximum 500 words

Upload Files *

Allow only jpeg, jpg, png & pdf
Each file size should be less than 2 MB
Total File size cannot be more than 5 MB

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Twitter

Genie Mobile Number *

example : +94777XXXXXX

Email Address *

Merchant name *

Transaction amount *

Transaction REF *

This can be found in your transaction history

Transaction Date *

If it’s a bill payment or an institutional payment billers A/C no

Message *

maximum 500 words

Upload Files *

Allow only jpeg, jpg, png & pdf
Each file size should be less than 2 MB
Total File size cannot be more than 5 MB

Captcha

Please call 1369 immediately

Genie Mobile Number *

example : +94777XXXXXX

Please upload a copy of your NIC or a copy of your card statement carrying a Genie transaction

Upload Files *

Allow only jpeg, jpg, png & pdf
Each file size should be less than 2 MB
Total File size cannot be more than 5 MB

captcha

Twitter

Genie Mobile Number *

example : +94777XXXXXX

Email Address *

Message *

maximum 500 words

Upload Files *

Allow only jpeg, jpg, png & pdf
Each file size should be less than 2 MB
Total File size cannot be more than 5 MB

Captcha

Url

Genie Mobile Number *

example : +94777XXXXXX

Email Address *

Transaction amount *

Transaction REF *

This can be found in your transaction history

Transaction Date *

Notification type *

e-mail

push notifications

SMS

Message *

maximum 500 words

Upload Files *

Allow only jpeg, jpg, png & pdf
Each file size should be less than 2 MB
Total File size cannot be more than 5 MB

Captcha

Genie Mobile Number *

example : +94777XXXXXX

Email Address *

Merchant name *

Message *

maximum 500 words

captcha

Order Number

Genie Mobile Number *

example : +94777XXXXXX

Email Address *

Merchant name *

Transaction amount *

Transaction REF *

This can be found in your transaction history

Transaction Date *

Message *

maximum 500 words

Captcha

Url

Genie Mobile Number *

example : +94777XXXXXX

Email Address *

Message *

maximum 500 words

Upload Files *

Allow only jpeg, jpg, png & pdf
Each file size should be less than 2 MB
Total File size cannot be more than 5 MB

Captcha

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