Frequently Asked Questions

You can use ‘Add Money’ option under the savings account balance and pull money from your other bank accounts via the Just Pay option.

Currently No, you can only open an individual DF Savings A/c

You will need to enter your date of birth in the format DD/MM/YYYY

Currently foreign remittances are not available.

Currently No, you can only open an individual DF Savings A/c.

Download the Genie App from the Google Play Store or App Store and register into the App.
Click on ‘Open a Savings Account’ and follow the instructions.

No, you will receive an e-statement at the end of each month.

From the first date of deposit onwards.

• In the case of withdrawal of a FD, the duly signed and discharged original certificate should be surrendered by the depositor.

• Customer should send an email to financialservice@dialog.lk

• Customer should send an email to financialservice@dialog.lk

• Digital DF via the Genie app.
• Manual FD via the DF

A stock is a unit of ownership in a company. If you own a stock, that makes you a shareholder. This means you may be eligible to receive dividends if the company performs well and you may have a vote in some company decisions.

A stock exchange provides a liquid, open market for buying and selling of shares, debentures, etc of publicly owned companies.

The organization responsible for the operation of the stock market in Sri Lanka is known as the Colombo Stock Exchange. The CSE is a company limited by a guarantee duly established in Sri Lanka and licensed by the Securities and Exchange Commission of Sri Lanka (SEC) to operate as a stock exchange in Sri Lanka.

A stock market investment is one of many potential investment vehicles in which you can invest your disposable income and reap the returns of its growth over a period of time. Stock prices rise and fall in value daily and investing in stable stocks would make you a profit at the point of sale. In addition to the capital gains in stocks, you would also receive dividends declared by companies. However, you must keep in mind that dividend payments are not mandatory and solely depend on the decision made by the Listed Company.

Other forms of investments, when compared to the stock market, can be reasonably illiquid, which means they cannot be immediately sold and easily converted into cash. Investing in stocks, therefore, gives an investor a considerable amount of financial control because of their flexibility and liquidity.

Investing a part of your extra money in shares, along with investments in other asset classes, is also a great way to diversify your investments and spread the risk

Raising of funds by a company to support its growth by selling ownership interests to the investing public, those shares need to be listed and traded on that country’s stock exchange/s. Also, these companies need to be in compliance with an Exchange’s set of listing rules.

You can purchase on the Secondary Market through a stock broker which we have partnered with on the genie app.

In order to trade in Colombo Stock Exchange (CSE), it is mandatory for investors to open a CDS account through an authorized Stockbroker firm. A CDS account is similar to a standard bank deposit account and acts as a means of representing ownership and movement of securities listed on the CSE.

The CDS account enables you to participate in trading on the CSE. Securities you purchase will be added to your CDS account and similar securities that you sell will be deducted from your CDS account.

You can log in to the Genie app, click on the stock trading tile and then select open an account to submit your details in order to open a Securities Account in the CDS. Upon submission, your details will be assessed by the stockbroker which will be sent to CSE for account creation.

Front and rear image of your NIC, Proof of billing (Only if it’s different from NIC address), proof of bank account number, and Selfie needs to be uploaded in the e-form.

Opening a CDS account is free of charge.

Login to the Genie app and click the stock trading tile and go to your stock trading dashboard. You need to add money to your trading account to start buying and selling stocks.

• Other bank savings account
• Genie Digital Savings account
• Fund (CEFT) Transfer via 3rd party mobile banking app or web portal

The minimum deposit value is LKR 5,000

• Genie Digital Savings account - Free of charge
• Other bank savings account - Free of charge
• Fund ( CEFT) Transfer via 3rd party mobile banking app or web portal – Respective charges from the bank may apply.

Login to the genie app and click the stock trading tile to access the stocks dashboard. Now you can click the withdraw button to request a withdrawal from your trading account.

In order to withdraw money, you need to have a sufficient balance available to withdraw in your trading account.

The CSE is open from Monday to Friday every week of the year, except on public and bank holidays. Please check the CSE website for any special notice on holidays.

General Trading times: 10.30-12.30 pm

Trading hours are subject to change based on the CSE’s discretion

• For transactions below Rs. 100 Million:

• For transactions above Rs. 100 Million:

A bundle of shares that is less than 100 in quantity is considered an odd lot.

Yes, you can.

Lesi Pay is a Device Financing solution that offers a microloan facility so that users can purchase their desired Device on an instalment scheme.

• Option 1 - You can check your eligibility for the service by downloading the Genie app from Google Play Store or App store and following the given instructions if you are a Smartphone user.
• Option 2 - You can check your eligibility for the service by dialling #2020# through your feature phone and follow given instructions, if you are a feature/basic phone user. Special Notice on this for now: Though cx can check eligibility via feature phone by dialling #2020#, Cx needs smart phone to submit the application via Geni App (temporary limitation till we develop the Feature phone journey in the system)
• Option 3 - By visiting nearest Dialog outlet with your valid NIC, Outlet Device agent will help you to check the eligibility of you for the Lesi Pay service.

You can check by downloading the Genie app from Google Play Store or App store and following the given instructions or dial #2020#

Though cx can check eligibility via feature phone by dialling #2020#, Cx needs smart phone to submit the application via Geni App (temporary limitation till we develop the Feature phone journey in the system)

• ID proof ( NIC / DL / PP )
• Personal details of the original customer
• Selfie picture of the original customer
• Permanent address and customer contact details
• If the NIC stated address differ than the current address – require billing proof (Electricity /water bill)
• Relative information in case of emergency contact when Cx is not reachable

No. The offer is exclusively extended to your NIC number.

Log in to the Genie app and check the status of your application.

You can check the loan replacement period through Genie App.

Yes. You must pay a mandatory down payment of the device value mentioned in the App

No.

No, unfortunately the loan amount is fixed. However, you can pay an additional down payment to purchase the device.

Only one device loan can obtain at a given time.

Your eligibility is based on your credit rating. Please refer the Genie App for eligibility

Once the device is purchased, log in to the Genie app and check.

Log in to the Genie app 🡪 Click on Loan 🡪 Click on Device loan to find the ‘Payment Outstanding’

Log in to Genie app 🡪 Click on to Lesi Pay 🡪 Click on ‘Payment History’

Lesi Pay is a fully-digital solution. Therefore, physical documentation is not available. However, you may view your loan statement via the Genie app.

This feature is not available yet, but will be soon.

The due date of the last payment will be considered as the closing date of the loan.

No. You are required to make the repayments within the given period.

• Simply log on to the genie app.
• Click “Link your eZ Cash wallet” option available on the home page itself.
• You will be asked to enter your eZ Cash PIN to verify once.
• Continue to use the eZ Cash service via the genie app

Yes, eZ Cash customer wallet registration has been made easy via the genie App, log in to the genie app and click on the eZ Cash tile and submit the personal information along the desired PIN to complete the eZ Cash registration.

No, You can only register for an eZ Cash Wallet on the same genie Registered number, if you want to Link an eZ Cash wallet on genie, you will have to de-activate the current wallet via sending an email to eZCashSupport@dialog.lk and de-activate the previous account, afterwards you can register via the same genie registered number for an eZ Cash Wallet (Note – Only 1 eZ Cash Wallet can be active under 1 NIC).

No, only 1 eZ Cash Wallet can be active under 1 NIC.

Please drop an email to eZCashsupport@dialog.lk mentioning the error along with screenshots of the said error and the number that was tried.

Corporate Customers and KYC Invalid customers will not be able to register instantly, corporate customers will have to liaise through the corporate account manager and if customers are shown the Invalid KYC error, the said customer will have to visit an arcade and submit KYC information to activate an eZ Cash Wallet.

We have now introduced this feature to make the customer’s KYC application journey convenient and quick if there is an error prevailing as the KYC application will not be rejected fully and sent back to the customer to do the edits, instead the broker reviewing the KYC will call the customer and make the necessary changes and reject it with modifications and all the customer has to do is to review and resubmit.

Step 1: Customer submits the KYC to Stockbroker portal for the first time and verifies the email.

Step 2: Broker reviews the application and at the video verification stage, the broker will call the customer and make the necessary edits on the application and revert it back to the customer.

Step 3: The customer will receive a push, active and in-app notification informing of the change with the status “ Your application has been rejected due to multiple errors”.

Step 4: The customer reviews the changes and resubmits.

Step 5: Customer verifies the email address.

Step 6: Broker will review the application and approve it to be sent to the Colombo Stock Exchange (CSE) portal.

No. The broker can only change certain parameters and image uploads are not allowed.

Yes. It will follow the same process.

The broker will attempt to call you and failure to connect with you will result in the broker rejecting your application under “INVALID DATA” if there are multiple errors.

Yes.

The modified fields will be indicated in blue to be reviewed.

The customer will receive a push, in-app, active notification and an email indicating that the application has been rejected with modifications.

Hotline : +94 76 0670 670

Whatsapp : +0777678678

Email : genie@dialog.lk

• Click on ‘Savings & investment’ card
• Click on 'Cards'
• Set limits

• Click on ‘Savings & investment’ card
• Click on 'Cards'
• Select 'Request Debit card'
• Choose how you want to get the Debit Card

• Click on 'Savings & investment' card
• Click on 'Cards'
• Select 'Temporary card block'
• Validate the OTP

• Click on 'Savings & investment' card
• Click on 'Cards'
• Click on 'Get a new card'
• Validate OTP
• Click on 'Request the card'
• Choose how you want to get the Debit card

• Click on 'Savings & investment' card
• Click on 'Cards'
• Click on 'Unblock your card to use it'
• Validate the OTP

• Click on 'Savings & investment' card
• Click on 'Cards'
• Click on "Get a new card"
• Select "I have damaged my card"
• Validate the OTP
• Click on ‘Request the card’
• Choose how you want to get the Debit card

• Any LankaPay ATM in Sri Lanka and charges may apply.

• Yes

• You may arrange to collect it from our Colombo Dialog Finance branch, or we will send the card to your registered address via courier.

• Yes, BUT, only if the savings account activated/created within the same day.

• 3-5 business days upon receiving the dispatch SMS