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Frequently Asked Questions

How to change your genie registered mobile number / NIC number
Now you can easily update your genie registered mobile number or NIC through the genie app by submitting a service request!
Click here to learn more.

දැන් ඔබට genie ඇප් එක හරහා සේවා ඉල්ලීමක් ඉදිරිපත් කිරීමෙන් පහසුවෙන්ම ඔබගේ genie ලියාපදිංචි කළ ජංගම දුරකථන අංකය හෝ ජාතික හැඳුනුම්පත වෙනස් කිරීමට ඉල්ලුම් කල හැක.
මෙතන ක්ලික් කරන්න වැඩිදුර දැනගන්න.

இப்போது நீங்கள் genie App மூலம் சேவைக் கோரிக்கையைச் சமர்ப்பிப்பதன் மூலம், உங்கள் genie பதிவுசெய்யப்பட்ட கையடக்க தொலைபேசி இலக்கம் அல்லது தேசிய அடையாள அட்டையை மாற்றுவதற்கு இப்போது நீங்கள் எளிதாக விண்ணப்பிக்கலாம்.!
மேலும் தெரிந்துகொள்ள இங்கே க்ளிக் செய்யவும்.
WHT self‑declaration
WHT self‑declaration

In line with Withholding Tax (WHT) regulations issued by the Inland Revenue Department, we kindly request that you to submit your WHT self‑declaration for the Year of Assessment 2026/2027.

To avoid the deduction of WHT, please ensure the completed declaration is submitted to the Dialog Finance Head Office, provided your annual assessable income for the relevant year is below LKR 1.8 million.

Click here to learn the submission process : https://bit.ly/WHTeng

WHT ස්වයං‑ප්‍රකාශනය ඉදිරිපත් කිරීම

ආදායම් බදු දෙපාර්තමේන්තුව විසින් නිකුත් කර ඇති Withholding Tax (WHT) නියෝගයන්ට අනුව, 2026/2027 අයවැය වර්ෂය සඳහා ඔබගේ WHT ස්වයං‑ප්‍රකාශනය ඉදිරිපත් කිරීමට අවශ්‍යවේ.

අදාළ වර්ෂය සඳහා ඔබගේ වාර්ෂික ආදායම රුපියල් මිලියන 1.8 වඩා අඩු නම්, WHT කප්පාදුව වැළැක්වීම සඳහා ඔබ විසින් සම්පූර්ණ කළ ප්‍රකාශනය Dialog Finance ප්‍රධාන කාර්යාලයට ඉදිරිපත් කරන්න .

ඉදිරිපත් කරන ආකාරය දැන ගන්න Click කරන්න : https://dlg.lk/WHTsin

WHT சுய அறிவிப்பு படிவத்தை சமர்ப்பித்தல்

உள்நாட்டு வருவாய் திணைக்களம் வெளியிட்டுள்ள பிடித்தல் வரி ( WHT) விதிமுறைகளுக்கு அமைவாக, 2026/2027 மதிப்பீட்டு ஆண்டிற்கான உங்கள் WHT சுய அறிவிப்பு (Self‑Declaration) படிவத்தை சமர்ப்பிக்குமாறு பணிவுடன் கேட்டுக்கொள்கிறோம்.

சம்பந்தப்பட்ட ஆண்டிற்கான உங்கள் வருடாந்திர மதிப்பீட்டுக்குரிய வருமானம் ரூ. 1.8 மில்லியனுக்கு குறைவாக இருப்பின், WHT பிடித்தலைத் தவிர்க்க, பூர்த்தி செய்யப்பட்ட அறிவிப்பு படிவத்தை Dialog Finance தலைமை அலுவலகத்திற்கு சமர்ப்பிக்கவும்.

சமர்ப்பிக்கும் முறையை அறிய இங்கே Click செய்யவும் : https://dlg.lk/WHTtam
Genie App Availability
Why Genie is limited to Sri Lanka ?
Due to App Store policy changes, we can only support Apple IDs registered in Sri Lanka.
How to change Apple ID region
Step-by-Step Guide to Change Your Apple ID Region

  • Open Settings on your iPhone.
  • Tap on your Apple ID (your name at the top).
  • Select Media & Purchases → Tap View Account.
  • Select Country/Region → Tap Change Country or Region.
  • Choose Sri Lanka from the list.
  • Accept Apple’s Terms & Conditions.
  • Enter a valid Sri Lankan address and phone number.
  • Update Payment Method to a local option (Visa/Mastercard issued in Sri Lanka or None).
  • Tap Done, and your region will be updated.


Step-by-Step Guide to Create a New Sri Lankan Apple ID

  • Open Settings → Tap Sign Out of your current Apple ID.
  • Go to App Store → Tap on your profile icon.
  • Tap Create New Apple ID and enter a new email.
  • Choose Sri Lanka as the country and proceed.
  • Enter your details and verify your email.
  • Add a payment method or select None.
  • Complete the sign-up, and you’re ready to download Genie!
Savings
How do I deposit money to my DF Savings account?
You can use ‘Add Money’ option under the savings account balance and pull money from your other bank accounts via the Just Pay option.
Can I open a joint savings account?
Currently No, you can only open an individual DF Savings A/c
How to open the saving account statement ?
You will need to enter your date of birth in the format DD/MM/YYYY
Can I transfer or receive money from overseas ?
Currently foreign remittances are not available.
Can I open a joint savings account?
Currently No, you can only open an individual DF Savings A/c.
How do I open DF Savings account?
Download the Genie App from the Google Play Store or App Store and register into the App.
Click on ‘Open a Savings Account’ and follow the instructions.
Can I get a physical document for my transactions?
No, you will receive an e-statement at the end of each month.
When can I start earning interest on my DF Savings account?
From the first date of deposit onwards.
Bank to Bank Transfers (CEFT)
What charges apply to bank-to-bank transfers on a Genie Digital Savings Account?
You will enjoy 40 bank-to-bank transfers absolutely free every month effective, 3rd December 2024. For any additional transfers during the month, we offer concessionary fees lower than market rates, at just Rs. 15 (Inclusive taxes) per transaction.
Will my unused free transactions roll over to the next month?
No, the 40 free Bank to Bank transactions do not roll over to the next month. Each month, you’ll get a fresh set of 40 free transactions.
How can I check how many free transactions I’ve used during the month?
Through the app’s interface , we display the number of free transactions available for the month and the customer's current usage This way, you can easily keep track.
How will I know if I’ve exceeded the 40 free transactions?
It is displayed through the app interface, showing the number of free transactions available for the month and the customer's current usage. If you have reached the free limit of 40 transactions, additional transfers will be charged at Rs. 15 each.
Fixed Deposits
How to withdraw after maturity?
    • In the case of withdrawal of a FD, the duly signed and discharged original certificate should be surrendered by the depositor.
How to withdraw before maturity?
.My FD certificate has been misplaced, what can I do ?
How do I open FD ?
  • Digital DF via the Genie app.
  • Manual FD via the DF
Stocks
What is a Stock?
A stock is a unit of ownership in a company. If you own a stock, that makes you a shareholder. This means you may be eligible to receive dividends if the company performs well and you may have a vote in some company decisions.
What is a Stock Exchange?
A stock exchange provides a liquid, open market for buying and selling of shares, debentures, etc of publicly owned companies.
What is the Colombo Stock Exchange (CSE)?
The organization responsible for the operation of the stock market in Sri Lanka is known as the Colombo Stock Exchange. The CSE is a company limited by a guarantee duly established in Sri Lanka and licensed by the Securities and Exchange Commission of Sri Lanka (SEC) to operate as a stock exchange in Sri Lanka.
Why should I invest in the Stock Market?
A stock market investment is one of many potential investment vehicles in which you can invest your disposable income and reap the returns of its growth over a period of time. Stock prices rise and fall in value daily and investing in stable stocks would make you a profit at the point of sale. In addition to the capital gains in stocks, you would also receive dividends declared by companies. However, you must keep in mind that dividend payments are not mandatory and solely depend on the decision made by the Listed Company.

Other forms of investments, when compared to the stock market, can be reasonably illiquid, which means they cannot be immediately sold and easily converted into cash. Investing in stocks, therefore, gives an investor a considerable amount of financial control because of their flexibility and liquidity.

Investing a part of your extra money in shares, along with investments in other asset classes, is also a great way to diversify your investments and spread the risk
What is a listed company?
Raising of funds by a company to support its growth by selling ownership interests to the investing public, those shares need to be listed and traded on that country’s stock exchange/s. Also, these companies need to be in compliance with an Exchange’s set of listing rules.
How do I purchase shares?
You can purchase on the Secondary Market through a stock broker which we have partnered with on the genie app.
What is a CDS account?
In order to trade in Colombo Stock Exchange (CSE), it is mandatory for investors to open a CDS account through an authorized Stockbroker firm. A CDS account is similar to a standard bank deposit account and acts as a means of representing ownership and movement of securities listed on the CSE.
Why should I open a CDS account?
The CDS account enables you to participate in trading on the CSE. Securities you purchase will be added to your CDS account and similar securities that you sell will be deducted from your CDS account.
How do I open a CDS account?
You can log in to the Genie app, click on the stock trading tile and then select open an account to submit your details in order to open a Securities Account in the CDS. Upon submission, your details will be assessed by the stockbroker which will be sent to CSE for account creation.
Do I have to submit any documents to open a CDS?
Front and rear image of your NIC, Proof of billing (Only if it’s different from NIC address), proof of bank account number, and Selfie needs to be uploaded in the e-form.
What are the fees charged for opening a CDS account?
Opening a CDS account is free of charge.
What do I do 1st after opening a CDS account?
Login to the Genie app and click the stock trading tile and go to your stock trading dashboard. You need to add money to your trading account to start buying and selling stocks.
What are the Payment methods that I can use to add money to my trading account?
  • Other bank savings account
  • Genie Digital Savings account
  • Fund (CEFT) Transfer via 3rd party mobile banking app or web portal
The minimum deposit value is LKR 5,000
What are the applicable charges when you add money to your trading account?
  • Genie Digital Savings account - Free of charge
  • Other bank savings account - Free of charge
  • Fund ( CEFT) Transfer via 3rd party mobile banking app or web portal – Respective charges from the bank may apply.
How do I withdraw money?
Login to the genie app and click the stock trading tile to access the stocks dashboard. Now you can click the withdraw button to request a withdrawal from your trading account.

In order to withdraw money, you need to have a sufficient balance available to withdraw in your trading account.
On what days and times can I trade shares?
The CSE is open from Monday to Friday every week of the year, except on public and bank holidays. Please check the CSE website for any special notice on holidays.

General Trading times: 10.30-12.30 pm

Trading hours are subject to change based on the CSE’s discretion
What is the transaction cost applicable for a trade?
  • For transactions below Rs. 100 Million:
  • For transactions above Rs. 100 Million:
What is an odd lot?
A bundle of shares that is less than 100 in quantity is considered an odd lot.
Can I trade odd lots on the online trading system?
Yes, you can.
Lesi Pay
What is Lesi Pay?
Lesi Pay is a Device Financing solution that offers a microloan facility so that users can purchase their desired Device on an instalment scheme.
How do I know if I’m eligible for the Lesi Pay service?
  • Option 1 - You can check your eligibility for the service by downloading the Genie app from Google Play Store or App store and following the given instructions if you are a Smartphone user.
  • Option 2 - You can check your eligibility for the service by dialling #2020# through your feature phone and follow given instructions, if you are a feature/basic phone user. Special Notice on this for now: Though cx can check eligibility via feature phone by dialling #2020#, Cx needs smart phone to submit the application via Geni App (temporary limitation till we develop the Feature phone journey in the system)
  • Option 3 - By visiting nearest Dialog outlet with your valid NIC, Outlet Device agent will help you to check the eligibility of you for the Lesi Pay service.
Why didn’t I get a SMS notification for the loan?
You can check by downloading the Genie app from Google Play Store or App store and following the given instructions or dial #2020#
How do I obtain a loan to purchase a device?










I don’t have a smartphone, is there an alternative way for me to activate this facility?
Though cx can check eligibility via feature phone by dialling #2020#, Cx needs smart phone to submit the application via Geni App (temporary limitation till we develop the Feature phone journey in the system)
What are the mandatory details I must provide?
  • ID proof ( NIC / DL / PP )
  • Personal details of the original customer
  • Selfie picture of the original customer
  • Permanent address and customer contact details
  • If the NIC stated address differ than the current address – require billing proof (Electricity /water bill)
  • Relative information in case of emergency contact when Cx is not reachable
Can I transfer this offer to my family member or a friend?
No. The offer is exclusively extended to your NIC number.
I have submitted my KYC application through my smartphone. How do I check my application status?
Log in to the Genie app and check the status of your application.
What is my loan duration or repayment period?
You can check the loan replacement period through Genie App.
Do I have to make any payments upfront?
Yes. You must pay a mandatory down payment of the device value mentioned in the App
Can I make a lower down payment?
No
Can increase the loan amount I’m eligible for?
No, unfortunately the loan amount is fixed. However, you can pay an additional down payment to purchase the device.
How many loans can I obtain?
Only one device loan can obtain at a given time.
Can I obtain another loan after settling my current loan?
Your eligibility is based on your credit rating. Please refer the Genie App for eligibility
How do I know my loan account number?
Once the device is purchased, log in to the Genie app and check.
How can I check my Lesi Pay loan outstanding balance and the due date for settlement?
Log in to the Genie app 🡪 Click on Loan 🡪 Click on Device loan to find the ‘Payment Outstanding’
How do I know if the payment has been made? Can I check the payment history?
Log in to Genie app 🡪 Click on to Lesi Pay 🡪 Click on ‘Payment History'
Can I get physical documents of my transactions?
Lesi Pay is a fully-digital solution. Therefore, physical documentation is not available. However, you may view your loan statement via the Genie app.
What is Lesi Pay Doorstep Delivery?
LesiPay Doorstep Delivery allows you to receive your purchased device directly at your home, anywhere in Sri Lanka, within 3 working days.
What devices are available for purchase?
You can buy any iOS or Android smartphone device available at Dialog outlets, subject to stock availability.
Do I need to submit any documents for delivery?
No additional documents are needed. Just ensure your delivery details are accurate when placing the order.
How long does loan approval take?
Loan approvals are typically completed within 1 working day.
How do I make the down payment?
You can pay using any debit or credit card via the Genie app.
How does the delivery process work and how long does it take?
Once your loan is approved and the down payment is made:
  • 1. Your delivery details are sent to our trusted third-party delivery partner.
  • 2. The device is prepared, security-locked, resealed and dispatched.
  • 3. Delivery is completed within 3 working days of placing the order.
Do I need to visit a Dialog outlet at any point?
No, there is no requirement to visit an outlet. The entire process is online and delivery is available islandwide.
What are the delivery charges?
A flat delivery fee of Rs. 500 will be added to your down payment.
Can I change the delivery address after placing my order?
Yes, only if you contact the Dialog Finance hotline on the same day the order is placed. After this, we may be unable to process any changes.
Can I track my delivery?
Yes. A tracking link will be shared via the Genie app and SMS once the order is dispatched. You can track it through the delivery partner’s website.
What if the device arrives damaged or faulty?
Please return the device in its original condition to the nearest Dialog outlet.
Will the phone be sealed?
The device will be unboxed for security setup and then resealed in its original packaging.
Is there a warranty?
Yes. All devices come with a 1-year warranty and are TRCSL-approved.
Can I order a phone as a gift for someone else?
Yes. Enter the recipient’s name and contact number in the delivery details.
What if I have questions or issues with my order?
You can check your order status on the Genie app. For support, call the Genie hotline: 076 076 0760.
Can I cancel or change my order after confirmation?
No. Orders cannot be changed or canceled once confirmed in the Genie app.
What is the refund policy?
No refunds are available for Lesi Pay online deliveries.
What happens if I don’t make the down payment within the given time?
If the down payment is not made within 2 days of loan approval, your order will be automatically canceled.
Can I use the same phone number as both the primary and alternate contact?
No. The alternate contact number must be different from the primary number provided.
Is the delivery available on weekends or public holidays?
Deliveries are made on working days only. Orders placed close to weekends or holidays may take slightly longer.
What if I miss the delivery attempt?
If the delivery agent is unable to reach you, they will attempt to contact you again. You may also call 076 076 0760 for assistance.
Will I receive a confirmation once my order is placed?
Yes. You will receive an in-app notification and SMS confirming your order and providing tracking details.
Can I return the device if I change my mind?
No. Returns or refunds are not allowed once the order is confirmed and dispatched.
What if I entered incorrect delivery details?
You must contact the Dialog Finance hotline on the same day the order is placed to request changes.
Is the delivery fee refundable if the order is canceled?
The delivery fee is non-refundable once the order is confirmed.
How is my personal information handled during delivery?
Your delivery details are securely shared only with the authorized third-party courier for fulfillment purposes.
Can I delay the delivery after placing the order?
No. Once the order is confirmed and the down payment is made, the delivery process begins immediately.
eZ Cash FAQ’s
How do I connect my eZ Cash wallet to the genie App?
  • Simply log on to the genie app.
  • Click “Link your eZ Cash wallet” option available on the home page itself.
  • You will be asked to enter your eZ Cash PIN to verify once.
  • Continue to use the eZ Cash service via the genie app
Can I register for an eZ Cash Wallet through genie?
Yes, eZ Cash customer wallet registration has been made easy via the genie App, log in to the genie app and click on the eZ Cash tile and submit the personal information along the desired PIN to complete the eZ Cash registration.
Can I register for an eZ Cash Wallet with a different number other than genie registered number?
No, You can only register for an eZ Cash Wallet on the same genie Registered number, if you want to Link an eZ Cash wallet on genie, you will have to de-activate the current wallet via sending an email to eZCashSupport@dialog.lk and de-activate the previous account, afterwards you can register via the same genie registered number for an eZ Cash Wallet (Note – Only 1 eZ Cash Wallet can be active under 1 NIC).
Can I link more than 1 wallet on genie.
No, only 1 eZ Cash Wallet can be active under 1 NIC.
What do I do if I encounter any issue while registering via the genie App.
Please drop an email to eZCashsupport@dialog.lk mentioning the error along with screenshots of the said error and the number that was tried.
Why is it giving me an error while registering via genie?
Corporate Customers and KYC Invalid customers will not be able to register instantly, corporate customers will have to liaise through the corporate account manager and if customers are shown the Invalid KYC error, the said customer will have to visit an arcade and submit KYC information to activate an eZ Cash Wallet.
What are the service chargers for send money from eZ Cash wallet to genie Digital Savings?
Just Pay
Why is the transaction limit being changed?
This is a management decision taken to streamline the process.
What happens if I reach the 10-transaction limit?
Customers will be allowed to perform only 10 transactions. Additionally, they can top up their accounts via eZ Cash or Inter Bank Online Transfers (CEFT). Furthermore, customers can deposit cash at agency banking outlets.
Are there any fees associated with online transfers or eZ Cash wallet transfers?
Below are the charges applicable for fund transfers from an eZ Cash Wallet to a Dialog Finance Genie Digital Savings Account Additionally, other bank charges related to CEFT fund transfers will apply when using CEFT to fund the genie Savings Account, amounting to LKR 30/-.
How will I be notified when I reach my transaction limit?
When a customer attempts a Just Pay transaction after exceeding the quota, a message will pop up, informing them that the allowed quota has been reached. They will be advised to use alternative methods to fund the genie Savings Account.
Stock Edit Feature
What is the Stock Edit KYC feature?
We have now introduced this feature to make the customer’s KYC application journey convenient and quick if there is an error prevailing as the KYC application will not be rejected fully and sent back to the customer to do the edits, instead the broker reviewing the KYC will call the customer and make the necessary changes and reject it with modifications and all the customer has to do is to review and resubmit.
What is the expected journey for this?
Step 1: Customer submits the KYC to Stockbroker portal for the first time and verifies the email.

Step 2: Broker reviews the application and at the video verification stage, the broker will call the customer and make the necessary edits on the application and revert it back to the customer.

Step 3: The customer will receive a push, active and in-app notification informing of the change with the status “ Your application has been rejected due to multiple errors”.

Step 4: The customer reviews the changes and resubmits.

Step 5: Customer verifies the email address.

Step 6: Broker will review the application and approve it to be sent to the Colombo Stock Exchange (CSE) portal.
Application resubmission process
Can the broker modify all the information on the application?
No. The broker can only change certain parameters and image uploads are not allowed.
Can my application be rejected multiple times?
Yes. It will follow the same process.
If the broker is not able to contact me what happens?
The broker will attempt to call you and failure to connect with you will result in the broker rejecting your application under “INVALID DATA” if there are multiple errors.
Does the customer have to verify the email each time he/she resubmits?
Yes.
Customer notification
How will the customer know what fields have been modified when reviewing the application?
The modified fields will be indicated in blue to be reviewed.
What notification will the customer get?
The customer will receive a push, in-app, active notification and an email indicating that the application has been rejected with modifications.
Contact points for any inquiry
Contact points :
Hotline : +94 76 0670 670

Please raise a Service Request through the genie App:

Log in to the genie App
Tap on “Service Request” at the bottom of the home dashboard
Select “Other Request”
How do I change my limits (POS / ATM / Online)
  • Click on ‘Savings & investment’ card
  • Click on 'Cards'
  • Set limits
How do I request a Debit card via App?
  • Click on ‘Savings & investment’ card
  • Click on 'Cards'
  • Select 'Request Debit card'
  • Choose how you want to get the Debit Card
How do I Temporary Block my card?
  • Click on 'Savings & investment' card
  • Click on 'Cards'
  • Select 'Temporary card block'
  • Validate the OTP
How do I permanently block my card if its lost or stolen?
  • Click on 'Savings & investment' card
  • Click on 'Cards'
  • Click on 'Get a new card'
  • Validate OTP
  • Click on 'Request the card'
  • Choose how you want to get the Debit card
How do I Unblock my card?
  • Click on 'Savings & investment' card
  • Click on 'Cards'
  • Click on 'Unblock your card to use it'
  • Validate the OTP
How do I Replace my Debit card?
  • Click on 'Savings & investment' card
  • Click on 'Cards'
  • Click on "Get a new card"
  • Select "I have damaged my card"
  • Validate the OTP
  • Click on ‘Request the card’
  • Choose how you want to get the Debit card
Where I can use my Debit Card?
  • Any LankaPay ATM in Sri Lanka and charges may apply.
Can I use my card overseas?
  • Yes
How do I receive or collect my card?
  • You may arrange to collect it from our Colombo Dialog Finance branch, or we will send the card to your registered address via courier.
Can I collect the card from Dialog Finance branch ?
  • Yes, BUT, only if the savings account activated/created within the same day.
How long does it take to issue a new debit card?
  • 3-5 business days upon receiving the dispatch SMS
GovPay
What is GovPay?
GovPay is a government digital payment platform within the Genie App. It allows customers to make government-related payments conveniently and securely through the Genie Fintech platform.
How do I access GovPay?
GovPay is accessed through the Genie App. Look for the "GovPay" icon on the app's home screen or click the ‘Pay’ button. It will then show up as another Bill category.
What are the benefits of using GovPay?
  • Convenience: Make government payments from anywhere, anytime.
  • Security: Securely process payments through the Genie Fintech platform.
  • Time and cost savings: Avoid physical visits to government offices.
  • Environmental friendliness: Reduce paper use and minimize your carbon footprint.
Is GovPay secure?
Yes, GovPay uses the secure Genie Fintech platform to process payments.
How do I make a payment through GovPay?
  • Open the Genie App and tap on the GovPay icon.
  • Select the relevant government institution.
  • Enter the required payment details.
  • Confirm the transaction.
  • Receive a confirmation message.
What types of payments can I make through GovPay?
GovPay supports various government-related payments, including:
  • Property tax
  • Payments to local councils and other government institutions.
Can I save my frequently used institutions?
No, it will accommodate in the future. Then you can save frequently used institutions for quick access in the future.
How do I view my GovPay transaction history?
You can view your GovPay transaction history within the Genie App. Look for the "Transaction History" section.
What do I do if I encounter an error during a GovPay transaction?
If you encounter an error, please try the following:
  • Double-check your payment details.
  • Ensure you have sufficient funds in your account.
  • Try again later.
  • If the issue persists, contact the Genie customer support or the relevant government institution.
How do I get a refund for a GovPay payment?
Refund policies vary depending on the government institution. Please contact the institution directly for refund-related inquiries.
I am unable to access GovPay. What should I do?
Please ensure you have a stable internet connection and that you are using the latest version of the Genie App. If you still cannot access GovPay, please contact Genie customer support.
I did not receive my GovPay payment confirmation. What should I do?
Please allow up to one working day for the payment confirmation to be sent. If you still do not receive it after this time, please call the Government Information Hotline on 1919.
My GovPay transaction failed. What should I do?
If your GovPay transaction fails, please check your account balance and try again. If the issue persists, please contact Genie customer support.
Do I need a special account to use GovPay?
Yes, you need a Genie Digital Saver Account to use GovPay.
How do I set up a Genie Digital Saver Account?
You can set up a Genie Digital Saver Account through the Genie App. Look for the "Open A Genie Digital Saver Account" option.
Can I use my eZ Cash account with GovPay?
Currently, GovPay requires a Genie Digital Saver Account. However, eZ Cash may be added as a funding source in the future.
Will GovPay be available in other languages?
Yes, GovPay will be available in Sinhala, Tamil, and English.