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Our Products Lesi Pay

Easiest way to get your next Smart Phone In Sri Lanka

LesiPay by Dialog Finance PLC makes getting your next smartphone fast, easy, and affordable! With Sri Lanka’s first 12-month installment plan available nationwide, you can now buy the latest smartphone and pay in flexible monthly installments without needing to visit a store.
Check your eligibility in minutes on the Genie app. If approved, choose your device, apply for the loan directly on your phone, and have it delivered straight to your doorstep. You can even pay your installments online, anytime, through the genie app.

Key Features
No credit card
No Grantor
Instant approval
No Additional documentation
Choice of latest Smart phones & Tabs
Doorstep Delivery
Smartphones Delivered to Your Doorstep With Easy Payments!
LesiPay brings your dream phone right to your home! Now, you can apply for a flexible payment plan and have your favorite smartphone delivered safely to your doorstep with just a small down payment.

It’s the simplest way to own a new phone:
  • Up to 12 months to pay : no credit card, no guarantors!
  • Instant approval with no paperwork just your NIC and down payment.
  • No hidden charges or complicated steps.
This is the first time in Sri Lanka that you can enjoy a 12-month installment plan this easy. Just download the genie app and check your eligibility today. Your next smartphone is only a few taps away!
After 12 Months Time to Upgrade Your Old Phone!
If you purchased your smartphone through LesiPay within 15 months, you’re now eligible to upgrade! Simply bring your current device to any Dialog Experience Center and switch to a brand-new smartphone with a flexible installment plan via Dialog Finance LesiPay.

Check your phone’s eligibility at https://tradeupgo.com. If it qualifies, get your voucher, reserve your new device through the Genie app, and head to any Dialog outlet. The value of your old phone will be deducted from the price making your upgrade more affordable. Simple, fast, and easy.
Keep your phone protected with "Shield by ProTech" Smart phone protection
First time in Sri Lanka!

Now you can keep your new phone safe with Shield, powered by ProTech. If your screen breaks or your phone gets wet by accident, no need to panic! We’ll fix it for you, fast and easy. This Shield plan is exclusively only for phones purchased through Lesi Pay, and the price depends on your device. You get one repair within 12 months, and you only need to pay a small handling fee of Rs. 2,000. Don’t forget to register with " shield by ProTech" your phone at the time of purchase. If something happens, you can make a claim online or go to any Dialog customer experience center.
genie is the financial marketplace that serves Lesi Pay device loan to Sri Lankan customers. Check your eligibility via the genie app . Learn more on the video : bit.ly/LPEligibility. .

If you don't have a smartphone, dial, #2020# now.
Click on your favorite phone brand to find the latest devices eligible for a Lesi Pay loan
When applying for a loan, the online application takes just a few minutes. Have your NIC ready and prepare for a selfie. After your submission, the genie team will take you a video call to verify your savings account details. Then you will get a genie digital savings account successfully by Dialog Finance PLC.

Watch the 'How to Apply for the Loan' video: bit.ly/LPAplyLoan
Paying with LesiPay is Effortless!
No more running around or sending payment slips! With LesiPay, your monthly installments are quick and hassle-free. Simply use your genie digital savings account, eZ Cash wallet, or any payment method linked to the genie app to settle payments instantly anytime, anywhere. Watch our quick video to see just how easy it is to settle your LesiPay device loan! bit.ly/LPLoanpay.
Download Lesi Pay Loan agreement: Click Here
Lesi Pay Product FAQ
What is Lesi Pay?
Lesi Pay is a Device Financing solution that offers a microloan facility so that users can purchase their desired Device on an instalment scheme.
How do I know if I’m eligible for the Lesi Pay service?
  • Option 1 - You can check your eligibility for the service by downloading the Genie app from Google Play Store or App store and following the given instructions if you are a Smartphone user.
  • Option 2 - You can check your eligibility for the service by dialling #2020# through your feature phone and follow given instructions, if you are a feature/basic phone user. Special Notice on this for now: Though cx can check eligibility via feature phone by dialling #2020#, Cx needs smart phone to submit the application via Geni App (temporary limitation till we develop the Feature phone journey in the system)
  • Option 3 - By visiting nearest Dialog outlet with your valid NIC, Outlet Device agent will help you to check the eligibility of you for the Lesi Pay service.
Why didn’t I get a SMS notification for the loan?
You can check by downloading the Genie app from Google Play Store or App store and following the given instructions or dial #2020#
How do I obtain a loan to purchase a device?










I don’t have a smartphone, is there an alternative way for me to activate this facility?
Though cx can check eligibility via feature phone by dialling #2020#, Cx needs smart phone to submit the application via Geni App (temporary limitation till we develop the Feature phone journey in the system)
What are the mandatory details I must provide?
  • ID proof ( NIC / DL / PP )
  • Personal details of the original customer
  • Selfie picture of the original customer
  • Permanent address and customer contact details
  • If the NIC stated address differ than the current address – require billing proof (Electricity /water bill)
  • Relative information in case of emergency contact when Cx is not reachable
Can I transfer this offer to my family member or a friend?
No. The offer is exclusively extended to your NIC number.
I have submitted my KYC application through my smartphone. How do I check my application status?
Log in to the Genie app and check the status of your application.
What is my loan duration or repayment period?
You can check the loan replacement period through Genie App.
Do I have to make any payments upfront?
Yes. You must pay a mandatory down payment of the device value mentioned in the App
Can I make a lower down payment?
No
Can increase the loan amount I’m eligible for?
No, unfortunately the loan amount is fixed. However, you can pay an additional down payment to purchase the device.
How many loans can I obtain?
Only one device loan can obtain at a given time.
Can I obtain another loan after settling my current loan?
Your eligibility is based on your credit rating. Please refer the Genie App for eligibility
How do I know my loan account number?
Once the device is purchased, log in to the Genie app and check.
How can I check my Lesi Pay loan outstanding balance and the due date for settlement?
Log in to the Genie app 🡪 Click on Loan 🡪 Click on Device loan to find the ‘Payment Outstanding’
How do I know if the payment has been made? Can I check the payment history?
Log in to Genie app 🡪 Click on to Lesi Pay 🡪 Click on ‘Payment History’
Can I get physical documents of my transactions?
Lesi Pay is a fully-digital solution. Therefore, physical documentation is not available. However, you may view your loan statement via the Genie app.
What is Lesi Pay Doorstep Delivery?
LesiPay Doorstep Delivery allows you to receive your purchased device directly at your home, anywhere in Sri Lanka, within 3 working days.
What devices are available for purchase?
You can buy any iOS or Android smartphone device available at Dialog outlets, subject to stock availability.
Do I need to submit any documents for delivery?
No additional documents are needed. Just ensure your delivery details are accurate when placing the order.
How long does loan approval take?
Loan approvals are typically completed within 1 working day.
How do I make the down payment?
You can pay using any debit or credit card via the Genie app.
How does the delivery process work and how long does it take?
Once your loan is approved and the down payment is made:
  • 1. Your delivery details are sent to our trusted third-party delivery partner.
  • 2. The device is prepared, security-locked, resealed and dispatched.
  • 3. Delivery is completed within 3 working days of placing the order.
Do I need to visit a Dialog outlet at any point?
No, there is no requirement to visit an outlet. The entire process is online and delivery is available islandwide.
What are the delivery charges?
A flat delivery fee of Rs. 500 will be added to your down payment.
Can I change the delivery address after placing my order?
Yes, only if you contact the Dialog Finance hotline on the same day the order is placed. After this, we may be unable to process any changes.
Can I track my delivery?
Yes. A tracking link will be shared via the Genie app and SMS once the order is dispatched. You can track it through the delivery partner’s website.
What if the device arrives damaged or faulty?
Please return the device in its original condition to the nearest Dialog outlet.
Will the phone be sealed?
The device will be unboxed for security setup and then resealed in its original packaging.
Is there a warranty?
Yes. All devices come with a 1-year warranty and are TRCSL-approved.
Can I order a phone as a gift for someone else?
Yes. Enter the recipient’s name and contact number in the delivery details.
What if I have questions or issues with my order?
You can check your order status on the Genie app. For support, call the Genie hotline: 076 076 0760.
Can I cancel or change my order after confirmation?
No. Orders cannot be changed or canceled once confirmed in the Genie app.
What is the refund policy?
No refunds are available for Lesi Pay online deliveries.
What happens if I don’t make the down payment within the given time?
If the down payment is not made within 2 days of loan approval, your order will be automatically canceled.
Can I use the same phone number as both the primary and alternate contact?
No. The alternate contact number must be different from the primary number provided.
Is the delivery available on weekends or public holidays?
Deliveries are made on working days only. Orders placed close to weekends or holidays may take slightly longer.
What if I miss the delivery attempt?
If the delivery agent is unable to reach you, they will attempt to contact you again. You may also call 076 076 0760 for assistance.
Will I receive a confirmation once my order is placed?
Yes. You will receive an in-app notification and SMS confirming your order and providing tracking details.
Can I return the device if I change my mind?
No. Returns or refunds are not allowed once the order is confirmed and dispatched.
What if I entered incorrect delivery details?
You must contact the Dialog Finance hotline on the same day the order is placed to request changes.
Is the delivery fee refundable if the order is canceled?
The delivery fee is non-refundable once the order is confirmed.
How is my personal information handled during delivery?
Your delivery details are securely shared only with the authorized third-party courier for fulfillment purposes.
Can I delay the delivery after placing the order?
No. Once the order is confirmed and the down payment is made, the delivery process begins immediately.
What is the LesiPay Device Upgrade Program?
This program lets you upgrade your phone if you bought it using LesiPay in the last 15 months. You can exchange your old phone and use its value to reduce the upfront payment for a new one. It's made to help you get a better phone faster and easier .
How do I check if my phone is eligible?
Follow these steps:
  • Visit https://tradeupgo.com/
  • Type in your phone’s IMEI number.
  • Click Submit.
  • The site will tell you if your phone qualifies for an upgrade.
Can I upgrade to a phone that is not shown on the TradeUpGo website?
Yes, you can choose any phone available under LesiPay - even if it’s not listed on the TradeUpGo site.

Just create a voucher using any listed device and then choose your preferred phone in the Genie app.
How do I use the Device Upgrade Program?
  • Go to https://tradeupgo.com/
  • Enter your IMEI number and confirm your phone’s condition.
  • Check the available phones which are eligible for upgrade and the extra payment needed If any .
  • Choose your new phone and get a voucher code.
  • Use the Genie app to reserve your new phone.
  • Visit a Dialog outlet within 7 days with the voucher code.
  • Back up your data and reset your current phone.
  • Pay the remaining amount to complete the upgrade.
How is the value of my old phone decided?
The value depends on your phone’s condition and current market demand.
What condition should my phone be in to qualify?
Your phone must be:
  • Working properly
  • Not badly damaged
  • Meet the conditions listed on TradeUpGo
What should I do after getting my voucher code?
  • Use the genie app to reserve your new phone.
  • Go to the nearest Dialog outlet within 7 days.
  • Take your phone and voucher code. Staff will Assess your phone and tell you how much extra you need to pay.
  • If the voucher expires, just repeat the process to get a new one.
What is the extra payment I need to make?
You’ll need to pay the difference between:
  • The value of your old phone
  • the down payment needed for the new phone
How is this extra payment calculated?
It is based on:
  • The condition of your old phone
  • The price of the new phone
You will see an estimated amount online, but the final amount is confirmed by Dialog staff when they check your phone at the outlet.
What should I do before visiting the Dialog outlet?
Before you go:
  • Reserve your new phone using the genie app
  • Back up and reset your phone
  • Remove your SIM card and memory card
Who can I contact for help or more information?
You can:
  • Visit the nearest Dialog outlet
  • Or contact Dialog Finance customer support through the official website
FAQ’s LesiPay Device Protection Plan
What is the LesiPay Device Protection Plan?
12-month protection plan for new phones bought through LesiPay. You get one-time repair for accidental or liquid damage or a replacement if the damage is too bad.
How long is the coverage valid?
Valid for 12 months from the purchase or activation date.
What is covered?
You get only one claim for either:
  • Accidental Damage (screen/back glass repair)
  • Liquid Damage (repair or replacement if needed)
How do I get this plan?
Buy your phone via LesiPay. At the shop, they will register your phone and give you a Claim Card with QR code. Plan will activate in 48 hours.
How to check if my plan is active?
Scan the QR code on your card or go to repair.protechdevices.com and enter your IMEI number.
How do I know the price of the plan?
The price changes depending on the device. The salesperson will tell you at the time of purchase.
Can I cancel the plan?
Yes, within 14 days, if:
  • You didn’t make a claim .
  • The phone is in original condition
  • You send a valid cancellation request
Are there any extra fees when claiming?
Yes. You must pay a Participation Fee:
  • Rs. 2,000 for repairs
  • 20% of device cost for replacements (liquid damage).
If you don’t agree, the phone will be returned without repair.
What if my phone has more damage?
If there’s extra damage (like a bent body), then it’s not covered.
You’ll have to pay separately as Other Device Damage.
How do I claim if my device is damaged?
Two options:
  • Self-service: Go to repair.protechdevices.com or scan the QR
  • Visit Dialog Service Centre: Bring your phone and Claim Card – they will help submit your request.
What happens after I make a claim?
  • Phone is collected in 1–2 days
  • It will be checked
  • You’ll get an email about approval or rejection
  • Once approved + fee paid, repair/replacement is done in 5 working days
What is NOT covered?
Not covered: Bent body or frame Loss, theft, or fraud Virus, software issues Scratches, wear & tear Manufacturer defects Damage from war or disaster Swimming or risky water use.
Where can I read full terms?
Visit 👉 www.protechdevices.com