LESI PAY Loan Agreement

1.1.These Standard Terms and Conditions apply to the LESI PAY Facility offered by DIALOG FINANCE PLC, a company duly incorporated under the Companies Act No. 7 of 2007 (Company Registration No. PB 765 PQ) and having its registered office at No. 475, Union Place, Colombo 02 (hereinafter called and referred to as ‘DF’ or ‘the Company’, which term or expression as herein used shall, where the context so requires or admits, mean and include the said Dialog Finance PLC and its successors and permitted assigns) to you (‘the Borrower’) pursuant to such LESI PAY Loan Facility being approved by the Company.

1.2.Upon successful completion of the ‘Know Your Customer’ (KYC) process and subject to the Company’s sole discretion, the Company, through either Dialog Axiata PLC and/or any of its direct or indirect subsidiaries (“Dialog Group”), retailers, or any other device-providing entities that have partnered with the Dialog Group shall issue a device (“the Purchased Device”) to the Borrower upon payment of an advance/down payment by the Borrower. The remaining amount due on the device shall be extended by way of a loan/facility by the Company and the Borrower shall settle such loan/facility in instalments.

1.3.The details of the device, the amount of the down payment made by the Borrower, the total loan, the tenure of the loan, number of instalments, and all other connected information shall be more fully set out in the Offer Letter/Product Statement issued to the Borrower or the same shall be enabled for view in any online facility provided by the Company.

2.1.Upon the Borrower placing the required down payment towards the device (if any), DF shall grant the said Device Loan Facility which shall be more fully described in the Offer Letter/Product Statement, as the case may be, together with Interest, which shall be informed to the Borrower from time to time at the rate to be notified in writing. Considering the fluctuating market rate of interest at the given time, the Device Loan shall be disbursed to the entity issuing the device. The Borrower shall repay the said Loan Facility within a period as set out in the Offer Letter/Product Statement from the date of granting the Loan Facility, and in default of payments, additional interest per annum as default interest will be charged until the payment is made in full.

2.2.Notwithstanding any arrangement or writing to the contrary between the parties, the Borrower does hereby expressly agree that the aforesaid amount together with all other charges as described in Clause 3 (PAYMENTS) shall be repayable on demand to DF, and all arrangements or indulgences permitted to the Borrower to repay by instalments will be subject to the principal obligation of repayment on demand.

2.3.The Borrower also agrees that any statement extract, in writing, or other document showing the monies owing hereunder by the Borrower to DF and made out of DF systems, books, or document and signed and/or certified by any of DF’s authorized officers, shall be deemed sufficient at law and conclusive proof against the Borrower of the contents thereof without any other documents or vouchers to support the same, and the same shall further be deemed to be conclusive proof against the Borrower of the fact that the amount set out therein is due by the Borrower.

3.1. The Borrower shall pay the following and any other charges that will be debited to Borrower’s loan account through the Borrower’s Savings Account maintained at DF, in connection with the servicing of this Loan Facility and the balance, if any, towards the principal amount:

• 3.1.1. Charges on the normal and penal interest;
• 3.1.2.Postage and other handling charges;
• 3.1.3.Inspection, valuation, and any other incidental charges;
• 3.1.4.Any statutory payment by way of taxes or otherwise imposed by the government or any other statutory body;
• 3.1.5.Legal fees; and
• 3.1.6.All other expenses incurred by the Company for the recovery of the monies owing to the Company.
• 3.2.Any delay and/or default in settling the Facility payment due and owing from the Borrower shall be subject to the default payment terms and conditions of this Agreement.

4.1. The Borrower agrees that the title to the Purchased Device shall be deemed to be owned by the Company until the Device Loan is settled in full.

4.2. As set out in the Loan Application to this Agreement and as confirmed by the Company to the Borrower via the Offer Letter/Product Statement the said Purchased Device shall be placed as security for the Device Loan, and the Borrower shall not sell or transfer the Purchased Device until the Device Loan has been settled in full.

4.3. The Borrower agrees, acknowledges, and accepts that the Purchased Device contains a device blocking feature (“Device Blocking Feature”) which can be enabled/utilized by the Company for the purpose of the Device Loan, and the functions of the Device Blocking Feature are as follows:

• 4.3.1.Enrolment Notifications:
  A message will be displayed on the end user device/Purchased Device to communicate initial enrolment and SIM card change events. This message will be displayed on each device reboot and SIM card change.
• 4.3.2.Overdue Notifications:
  Where loan payments are overdue, notifications as payment reminders shall be sent to the Purchased Device.
• 4.3.3.Blink Reminders:
  When an overdue payment notification fails to result in a prompt payment, a periodic blinking payment reminder will be sent to the Purchased Device as an escalated payment reminder.
• 4.3.4.Lock Devices:
  Where loan payments are overdue, the Purchased Device can be locked until the Company receives payment from the Borrower.
• 4.3.5.Offline Device Locks:
  There shall be an offline device lock that automatically locks a device when offline for a considerable period of time. This can occur when the Borrower does not connect to the network as a means of evading payment, and the device cannot be tracked since it is no longer receiving updates from the server.
• 4.3.6.SIM Control:
  SIM cards can be configured to restrict some functionality and/or lock the device if required. An “Active Dialog SIM” is required to be in either SIM tray 1 or SIM tray 2 for Devices purchased via the Facility.
• 4.3.7. Restricted features:

4.4. The Company shall also retain the right to place a lien over the Savings Account, whereas The Company shall place a hold on the funds available in the Savings Account for the purpose of recovering any Outstanding Dues of the Device Loan Facility.

5.1. The Borrower agrees that the Borrower’s Monthly Instalment payments shall be routed to the Borrower’s Savings Account maintained with DF, whereas DF shall, on the due date, deduct the relevant Monthly Instalment, as the case may be, without any further intimation or notice made to the Borrower.

5.2. Borrower agrees that DF will have absolute discretion to appropriate any payments received from the Borrower against this Agreement, in respect of dues under other agreements with DF under which the Borrower has taken on this Loan Facility.

5.3. The Borrower specifically agrees and understands that, notwithstanding the provisions under Clause 5.2 and 5.3 hereof, for all intents and purposes, the obligation to settle the Loan Facility shall at all times remain with the Borrower.

5.4. All representations and statements made to DF by the Borrower, or the Borrower’s agents, employees, or officers, whether in writing or otherwise on Borrower’s behalf, are hereby warranted to be true and correct and intended to be acted upon by DF, and shall form the basis of the contract or obligation intended to result from or arise upon DF acting upon the request hereby made for an advance.

5.5. Any material charge/changes expected or experienced in the Borrower’s financial condition shall be immediately furnished by the Borrower to DF as and when required by DF. 5.6. Particulars of any litigation which may tend to affect the Borrower’s financial capacity and in which the Borrower may be involved shall be immediately disclosed by the Borrower to DF whenever such eventuality occurs.

5.7. DF is hereby irrevocably authorized by the Borrower, without notice to the Borrower, to combine the account of this Loan Facility with all or any of the Borrower ‘s other accounts or deposits (term or demand), and to transfer and appropriate all monies lying to the Borrower’s credit with, and such unfettered right and irrevocable authority is hereby given by the Borrower to DF and shall be exercised by DF to the extent of dishonouring or refusing payments demands, withdrawals, or other like documents drawn by the Borrower on or before the date of the exercise of such right or authority, or even to the extent of closing any account in the Borrower’s name, and the Borrower hereby undertakes to fully indemnify DF against all claims or demands that may be made against DF consequent to such action of the Borrower.

5.8. The production in any court of law or before any tribunal, body, or statutory officer of any statement, extract, writing, or other documents showing monies owing by the Borrower as a result of DF granting the above loan, and made out of the books or documents of DF, and signed and certified by the Manager or Accountant of DF, shall be deemed to be conclusive proof of the amounts of the Borrower liability to DF without any further documents or vouchers being produced by DF.

5.9. If this document is signed by or on behalf of two or more persons whether as partners of a firm or otherwise, such person shall be jointly and severally liable to DF for the full amount of this Loan Facility and interest, and each of such persons shall be liable as sole or principal debtor so long as any monies are due from the Borrowers on account of this Loan Facility and interest. 5.10. The monies due by the Borrower to DF in respect of this Loan Facility and interest thereon shall be recoverable from the Borrower notwithstanding the Prescription Ordinance (Cap. 68), and the Borrower shall not raise the Prescription Ordinance (Cap. 68) as a bar to DF suing the Borrower for the recovery of the said monies.

5.11. All representations and statements made above, elsewhere, and otherwise to DF or any of its officers by the Borrower or its agents, employees or officers, in writing or otherwise, on the Borrower on behalf of purporting to be on the Borrower’s behalf are hereby warranted true and correct and intended to be acted upon by DF, and shall form the basis of the contract resulting from recovery of the said monies.

5.12. The Borrower agrees that in the event of default by the Borrower, DF may appoint a third-party recovery agent for the recovery of Outstanding Dues, and the Borrower agrees to pay all costs of such collection immediately.

5.13. A certificate in writing by an officer of DF as to the monies and liabilities for the time being due to or incurred by DF shall be accepted by the Borrower as prima facie evidence of the amount owing to DF by the Borrower at the date of such certificate.

5.14. The Borrower shall not transfer ownership and/or vary the profile details of the registered mobile number, or transfer possession of the Purchased Device to any third party, until the Device Loan is settled in full.

5.15. In the event the Borrower intends to utilize the Number Portability feature, the Borrower agrees that prior to exiting the Dialog network, the Borrower shall first settle the Device Loan in full.

5.16. Notwithstanding that the ownership and title to the Purchased Device remain with the Company until the Device Loan Facility is settled in full, the Company at no time makes any warranty with respect to the merchantable quality and/or use of the Purchased Device.

5.17. The Borrower agrees to purchase the selected device only upon verification from the retailer that it is a TRCSL-approved and a registered device.

5.18. The Borrower expressly consents to share its details, including but not limited to full name, NIC number, address, and mobile number, with the retailer for the purpose of this Agreement (including loan verification and processing purposes) where necessary.

5.19. The Borrower shall capture a selfie photograph using its mobile device holding the newly sealed selected device and present the same during the video call for loan verification purposes.

5.20. The Borrower agrees that the applicable down payment and convenience fee for the device shall be collected directly by the retailer.

5.21. The Borrower agrees that once the device has been unpacked, it cannot be returned to the retailer (“no refund” policy).

5.22. The Borrower shall ensure and agree that the retailer will unpack the device in the presence of the Borrower to activate the device-locking feature.

5.23. The Borrower agrees that any repairs or replacements of the device shall be handled exclusively by the authorized service partner, in accordance with the applicable warranty terms.

5.24. The Borrower agrees that all loan repayments and related transactions shall be made exclusively through the repayment method set out in the Genie App.

5.25. The Borrower agrees and undertakes to refrain from sharing Genie App credentials (login password and OTPs) with the retailer under any circumstances.

6.1. The Borrower agrees and understands that the Company is recognized as a Prescribed Authority by the Department of Registration of Persons of Sri Lanka (DRP) under Section 39B(c) of the Registration of Persons Act No. 32 of 1968, as amended by Amendment Act No. 8 of 2016. The Borrower hereby consents to the Company accessing the Borrower’s National Identity Card (NIC) details maintained with the DRP to assess the authenticity of the information provided by the Borrower, including the Name, Address, Date of birth, Place of birth, Gender, Date of Issue, Photograph, Scanned copy of the front and back of the identity card, Scanned copy of the index containing information appearing on the Identity Card, Nature of the record (Active/Inactive/Cancelled/Invalid).

6.2. The Borrower consents to the Privacy Notice of the Company located at https://www.dialogfinance.lk/privacy-notice and as amended from time to time, in particular:

• 6.2.1.The Borrower consents to DF sharing the Borrower’s information with any one of its subsidiaries and/or holding companies in order to provide integrated services to the Borrower and/or with any government authority, statutory or regulatory body as required by any act/rule/direction/regulation issued from time to time, and/or for the purpose of any investigation, review, or for the purpose of any legal proceedings conducted by such authority or DF, as the case maybe, and
• 6.2.2 The Borrower consents to the Company sharing any information pertaining to the Borrower’s facilities, transactions, and/or business with the Company with any government authority, statutory, or regulatory body as required by any act/rule/direction/regulation issued from time to time, and/or for the purpose of any investigation, review, or for the purpose of any legal proceedings conducted by such authority or DF, as the case may be, and/or with such other entities for the limited purposes detailed in the aforesaid Privacy Notice of DF.

6.3 The Borrower consents to DF accessing the Borrower’s information available in the Credit Information Bureau (CRIB) for the purpose of assessing the Borrower’s creditworthiness and to report to CRIB the details of the Device Loan Facility granted by DF on a periodic basis.

7.1.It shall constitute a material breach of this Agreement in the event that:

• 7.1.1.The Borrower fails to pay the Monthly/Weekly Instalment on the due date and fails to pay the total Outstanding Amount due with interest on demand;
• 7.1.2.The Borrower fails and/or neglects to adhere to any of the terms or conditions of this Agreement.

8.1.In the event of the occurrence of any act of material breach, DF may at its discretion terminate this Agreement, provided that such event of default remains unremedied 07 days after such default is notified by the Company to the Borrower. Termination of this Agreement shall be without prejudice to the respective rights and obligations accrued under this Agreement prior to such termination.
8.2.Without prejudice to the Company’s right to exercise any remedies available under law with respect to recovering the monies owed by the Borrower, subsequent to termination, the Company reserves the right to;

• 8.2.1. activate the Device Blocking Feature in the Purchased Device.
• 8.2.2. instruct the Dialog Group to block the transfer of ownership of the registered mobile number until the Device Loan is settled in full.
• 8.2.3. instruct the Dialog Group to block and/or disconnect the Borrower’s network connection registered under the National Identity Card number of the Borrower.
• 8.2.4. instruct the Dialog Group to disconnect any other connection (such as Television and Broadband connections) registered under the National Identity Card number.
• 8.2.5. instruct the Dialog Group to block the Borrower from availing himself of any new products or services; and
• 8.2.6. request the Borrower to return the Purchased Device to the Company, and in the event that the Borrower fails to return the device upon such notice, the Company reserves the right to make necessary arrangements, whether by itself or through any third-party recovery agent, to recover the possession of the Purchased Device. For the purpose of this clause, the sole responsibility for deleting all personal data and content from the Device shall be with the Borrower, and whereas the Company shall not be liable for any exposure of such personal data and content to any third party due to the failure of the Borrower in meeting his obligations hereunder.

8.3. It is agreed by the Borrower that, pursuant to such termination under Clause 8.1 and 8.2 hereof, the total Loan Amount, together with other fees, charges, and dues of the Borrower under this Agreement, including such costs of recovering the Device Loan Facility shall fall due and shall be payable by the Borrower to the Company forthwith on demand.

8.4. In the event the Company recovers possession of the Purchased Device, the Company shall have the right to sell the Device and use such resale proceeds towards recovering any unpaid dues of the Device Loan Facility without any further demand or intimation to the Borrower.

9.1.In no event shall any delay, failure, or omission on the part of any of the parties in enforcing, exercising or pursuing any right, power, privilege, claim, or remedy which is conferred by or arising under this Agreement, or from any breach by either party of its obligations hereunder, be construed as a waiver thereof or of any such right, power, privilege, claim, or remedy or operate so as to bar the enforcement or exercise thereof or of any other such right, power, privilege, claim, or remedy in any other instance at any time or times thereafter.

10.1.If any term or provision in this Agreement shall be held to be illegal or unenforceable, in whole or in part, under any enactment or rule of law, such term or provision or part thereof shall to that extent be deemed not to form part of this Agreement, but the enforceability of the remainder of this Agreement shall not be affected.

11.1.This Agreement and the security afforded hereunder shall be governed by and construed in all respects in accordance with the laws of Sri Lanka, and the Company and Borrower hereby irrevocably submit to the jurisdiction of the courts of Colombo, Sri Lanka, and the service of any writs or summonses or any legal process in respect of any such action or proceedings may be effected on the parties hereto by forwarding a copy of such writs or summonses or any statement of claim or other legal process by prepaid registered post to the parties hereto at the addresses hereinbefore stated.

11.2. This Agreement is deemed to be entered into at the place where the Company signs the Agreement and/or the principal place of business/registered office of the Company at which the loan instalments are paid.

12.1.All demands under this Agreement may be made by the Company under the hand of its authorized officers of the Company by a letter addressed to the Borrower and sent by post or delivered to the address provided by the Borrower in the Loan Application, the Borrower’s registered address, or as communicated by the Borrower in writing from time to time, and whereas notice of demand so given or made shall be deemed to be given, made or received on the day it was so delivered or the day following that on which it is posted as the case may be.

12.2.The Borrower agrees that where applicable any notices, requests and/or reminders sent by the Company via Short Message Services (SMS) to the mobile telephone number, any online platform made available to the Borrower to access the Facility, via the Device Blocking Feature available on the Device or email address given by the Borrower in the Loan Application or as communicated by the Borrower in writing from time to time, being electronic messages shall thereby be deemed to be legally binding notices, requests and/or reminders.

12.3. It is further agreed that all payments will be receipted/acknowledged whether the payments are treated as payments/damages/statutory payments/service charges.

13. 1 ‘Loan Facility/ LESI PAY Facility/LESI PAY Loan Facility/ Device Loan’
shall mean the Loan Facility provided by DF to the Borrower for the purpose of financing a device under these terms and conditions, in its sole discretion in terms of this Agreement.

13. 2 Offer Letter/ Product Statement
shall mean the document which shall contain the basic information pertaining to the approved Loan Facility for the Borrower including (but not limit to) the approved interest rate, Loan Facility amount, default interest, fees and charges (if any), repayment terms and recovery procedures applicable to the Loan Facility, either via a written statement or via such digital screen (with or without any specific heading) in any online platform made available to the Borrower.

13.3 ‘Savings Account’
shall mean the savings account opened by the Borrower with DF.

13.4 ‘Interest’
shall mean the interest charged on the Laon Facility and whereas DF shall retain the right to change the rate of interest with prior notice to the Borrower depending on prevailing market conditions.

13.4.‘Outstanding Loan/ Dues’
shall mean the outstanding payments due on the Loan Facility.

13.5.‘Agreement’
shall mean these Standard Terms and Conditions, the Loan Application and the Offer Letter/Product Statement issued to the Borrower.

13.6.‘Monthly/Weekly Instalment’
Shall mean the Monthly/Weekly instalment payment due under the Loan Facility as maybe defined in the Offer Letter/Product Statement issued to the Borrower.