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Our Products Lesi Pay Device Loans

Have you been longing to get your hands on your dream device? The wait is finally over!

Our revolutionary device loan now offers an easy micro loan facility that enables you to own a brand-new device in just a few simple steps. Dialog customers can choose from a wide range of mobile phones and tablets under our device loan solution and purchase them on monthly instalment schemes. Just download Genie, complete our fully digitized application process and once it is approved, collect your device from the nearest Dialog Experience Centre. It’s as easy as that!

Key Features
No Credit Card Needed
No Guarantor Needed
Flexible Payment Plans
A Simple
e-Application
Choose from a variety of devices
  • Select from a range of mobile phones and tablets from world renowned brands
  • Login to Genie to find which devices you are eligible to purchase
Easy payment schemes
  • Make an affordable down payment and walk away with your device
  • Select a device loan repayment plan that works for you
  • Make payments using multiple payment options
  • No need to rely on credit cards or guarantors
A quick and hassle-free service
  • A simple online application process
  • Collect your device from the nearest Dialog Experience Centre
  • Check your loan outstanding whenever you want
  • Get reminders on due payments through the ‘Device Blocking Feature’
Lesi Pay Terms and Conditions
View Here
Lesi Pay Product FAQ
What is Lesi Pay?
Lesi Pay is a Device Financing solution that offers a microloan facility so that users can purchase their desired Device on an instalment scheme.
How do I know if I’m eligible for the Lesi Pay service?
Option 1 - You can check your eligibility for the service by downloading the Genie app from Google Play Store or App store and following the given instructions if you are a Smartphone user.

Option 2 - You can check your eligibility for the service by dialling #2020# through your feature phone and follow given instructions, if you are a feature/basic phone user.
Why didn’t I get a SMS notification for the loan?
You can check by downloading the Genie app from Google Play Store or App store and following the given instructions or dial #2020#.
How do I obtain a loan to purchase a device?
I don’t have a smartphone, is there an alternative way for me to activate this facility?
You can check your eligibility for the service by dialling #2020# through your feature/basic phone and following given instructions, if you are a feature/basic phone user. If you are willing to buy a device loan, please visit to nearest DAP service centre with your ID proof and the down payment.
What are the mandatory details I must provide?
  • ID proof ( NIC / DL / PP
  • Personal details of the original customer
  • Selfie picture of the original customer
  • Permanent address and customer contact details
  • Working place details
Can I transfer this offer to my family member or a friend?
No. The offer is exclusively extended to your NIC number.
I have submitted my KYC application through my smartphone. How do I check my application status?
Log in to the Genie app and check the status of your application.
What is my loan duration or repayment period?
You can check the loan replacement period through Genie App.
Do I have to make any payments upfront?
Yes. You must pay a mandatory down payment of the device value mentioned in the App
Can I make a lower down payment?
No.
Can increase the loan amount I’m eligible for?
No, unfortunately the loan amount is fixed. However, you can pay an additional down payment to purchase the device.
How many loans can I obtain?
At any given time, you can have only one active loan under your NIC.
Can I obtain another loan after settling my current loan?
Your eligibility is based on your credit rating. Please refer the Genie App for eligibility.
How do I know my loan account number?
Once the device is purchased, log in to the Genie app and check.
How can I check my Lesi Pay loan outstanding balance and the due date for settlement?
Log in to the Genie app → Click on Loan → Click on Device loan to find the 'Payment Outstanding'
How do I know if the payment has been made? Can I check the payment history?
Log in to Genie app → Click on to Lesi Pay → Click on ‘Payment History’
Can I get physical documents of my transactions?
Lesi Pay is a fully-digital solution. Therefore, physical documentation is not available. However, you may view your loan statement via the Genie app.
Can I place a standing order to automatically deduct the instalment from my eZ Cash or Genie account?
This feature is not available yet, but will be soon.
How will I know if my loan has been closed?
The due date of the last payment will be considered as the closing date of the loan.
Can I extend the loan period while I’m making repayments?
No. You are required to make the repayments within the given period.
Applicable charges
How much will I be charged as interest?
Interest rates will vary based on your credit profile. You can check the rate at the time of purchase.
Will I be charged for late payments?
Yes. You will be charged with an interest rate of 3% per annum on the amount which exceed the due period.
Do I get charged for loan processing?
Yes. You will be charged a process fee and It will be vary based on your loan value & instalment plan period. Please refer Genie App under loan process for more details.
Loan, instalment and penalty calculation methods
How will my loan due date get calculated?
Your billing date will be the exact day of the month your loan was activated, starting from the next immediate month.

Ex: Loan Activation date : 10th November 2020
Billing Cycle : 10th Of each month starting from December 2020
Can I make an early settlement or a part of the payment at any given time
Yes. You can refer the early settlement details through Genie App under Loan Account.
Payment related
How do I make repayments?
  • eZ cash - Register for eZ Cash via the Genie app and make a eZ cash payment
  • Debit/Credit card - Register for Debit/Credit card option via the Genie app and add your card
  • Visit a Dialog customer experience centre or Dialog franchise service centres
  • Bank payment accepted via people’s bank and Hatton National Bank
  • Dialog Ezcash merchants island wide can accept Lesi pay payment.
Am I entitled to benefits for early settlement?
Yes. You can view benefits by logging in to the Genie app under loan settlement details.
Do I get charged for instalment payments (when paying through the app)?
No service charges are applicable for instalment payments.
How do I check my instalment due date?
Log in to the Genie app and check under Device loan details to view your due date.
Assistance in applying for a loan
I didn’t receive my OTP code. What do I do?
Click “Resend the OTP” on the Genie app, or relaunch the app and try again.
My OTP is blocked. What do I do?
This means that your account has been blocked. Relaunch the Genie app, enter the mobile number, and validate the OTP code.
I’m unable to log in, and my eZ Cash PIN has been blocked. What do I do?
Contact 7111 to reset your PIN.
I can’t remember my Genie username. What do I do?
Your NIC number is your username.
My Genie password is blocked/I don’t remember it. What do I do?
Reset your password by answering the security question or if it’s blocked, contact our hotline on 760760760 to unblock it.
Device Loan related
How do I find out the eligible Devices under Lesi pay instalment plan ?
Login to Lesi pay web page https://www.dialog.lk/lesi-pay or login to the Genie App to check your plan.
Can I use this loan to purchase another preferred device that I’m not eligible for?
No. The offer is restricted to a Product range eligible for you.
I have a problem with my device. Whom should I contact?
Please visit an authorised service centre of the Device you purchased with the warranty details.
I don’t know what to do
I’m unable to view my loan details on the Genie app. What do I do?
Lodge a complaint via a Whatsapp message to 077 7678 678. If you are unable to view your details for over 24 hours write to service@dialog.lk.
I got a message that I’m eligible for a loan but I’m unable to apply. What do I do?
Make sure your NIC matches the NIC which registered the mobile number that received the SMS invite.
I made the payment on time. However, I have been charged a penalty. What do I do?
Lodge a complaint via a WhatsApp message to the number 077 7678 678 or write to service@dialog.lk.
My loan has not been processed/approved. What do I do?
Lodge a complaint via a WhatsApp message to the number 077 7678 678 or write to service@dialog.lk.
I’m unable to update my profile information. What do I do?
Follow the guidelines available on the Genie app, failing which you may lodge a complaint via a WhatsApp message to the number 077 7678 678
My profile information is incorrect. How do I update it?
Send a request to service@dialog.lk.
Device Blocking Feature Related
What is Device blocking feature?
It is a remote device control feature for devices with instalment plans. Since all the devices are purchased under a monthly loan instalment scheme under Lesi Pay, this security feature is enabled in all devices. In the event a customer fails to repay the loan, Lesi Pay can block the device using this feature. Once the customer settles the outstanding, the device will then be automatically unlocked.
How can I unsubscribe from these notifications?
Unfortunately, the notifications cannot be stopped until your loan is fully paid and completed.
I want to gift this device to my friend and remove this Device blocking feature, What do I do?
You cannot hand this device over to a third party until you fully settle the loan outstanding.
What features does it have?
  • Enrollment notifications - A message will be displayed on the device to communicate initial enrollment and also in each & every SIM card change. This message will be displayed on each device reboot and SIM card changes.
  • Overdue notifications - Where loan payments are overdue, notifications as payment reminders shall be sent to the purchased device
  • Blink Reminders - When an overdue payment notification fails to result in a prompt payment, a periodic blinking payment reminder will be sent to the purchased device as an escalated payment reminder. This blinking notification will not stop until you make the required payment.
  • Lock devices - Where loan payments are overdue, the purchased device can be locked only when we receive the payment from the customer.
  • Offline device locks - If a customer has not paid the instalments despite the given reminders & in the event that the device's data is offed to avoid repayment, an offline device lock will automatically lock the particular device until repayment is done. This can occur when the customer does not connect to the network as a means of evading payment, and the device cannot be tracked since it is no longer receiving updates from the server.
What happens if I don’t settle my due payments on time?
Your device will get blocked and you will not be able to use the device until you make the required payments.
My device has been blocked. What do I do?
You must settle 100% of your total loan outstanding dues/arears. The system will automatically unblock the device once all payments are settled.
How can I check my Loan outstanding once by Device is blocked?
You can check your loan outstanding through Genie App on your mobile. Which will be visible even though your Device is blocked. Further you can make the make the payment through Genie App itself.
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